“Please bear with us.”
Romulo ‘Junji’ Quimbo, NLEX Corporation senior vice president for communication and stakeholder management, made this appeal to motorists in light of mounting complaints regarding technical glitches when using Easytrip RFID stickers. His statement was also a reaction to our recent article on the alleged double-charging incident involving motorist William Herrera last September 27.
“There was no double charging that happened,” said Quimbo. He explains that the Easytrip app wasn’t able to show in real time the actual and more accurate transaction that took place on Herrera’s RFID account because at that time, the system was temporarily shut down due maintenance. This is also the reason Herrera failed to receive an update of his account balance using the Easytrip app.
“Kaya hindi real-time ang nabasa ng mga customer sa app. Bad timing lang talaga,” Quimbo stressed.
NLEX Corporation also contacted Herrera to inform him that all his tollway transactions are accounted for. “Herrera’s records are correct and intact. Na-straighten na namin,” Quimbo assured.
Quimbo added that Metro Pacific Tollways Corporation (MPTC) is currently implementing technical improvements to its RFID system, and admits that there are indeed technical glitches affecting their transition to a fully cashless transaction system.
Representative Wes Gatchalian recently appealed to tollway authorities to suspend the implementation of the 100% cashless transaction policy until the issues affecting the two different RFID systems of MPTC and San Miguel Corporation are resolved.
